You sense something isn’t working, but you can’t pinpoint where the problem lies? This is a common challenge faced by restaurant owners and managers in the fast-paced hospitality industry. Long working hours and daily pressures can make it difficult to view your business objectively. At Bon Vivant Advisory (BVA), we understand these challenges. That’s why we offer a comprehensive operational audit – a professional tool designed to uncover the real causes of underperformance and implement effective solutions. What is an operational audit?
Unlock your restaurant’s full potential and boost your profits
Our audit goes beyond just numbers. It’s a process of deep observation, thorough analysis, and strategic planning – all aimed at optimizing every key area of your restaurant’s operations.
As part of the audit:
We observe, listen, and analyze
Our team of experts spends time on-site at your venue, meticulously observing every aspect of its operations – from customer service and kitchen workflows to inventory and supply management. We engage in conversations with staff, managers, and guests to gain a full and objective picture of the current situation.
We identify key areas for improvement
Based on the collected data, we pinpoint specific areas where inefficiencies, oversights, or untapped potential may be present. These include:
Evaluation of management performance
We assess the competence, management style, and ability of your leadership team to motivate employees and achieve business goals.
Assessment of leadership and managerial skills
We examine how your managers inspire their teams, delegate responsibilities, resolve conflicts, and foster a positive work environment. We evaluate their communication skills, decision-making capabilities, and stress management. An effective leader is the heart of every high-performing team.
Analysis of operational and financial goal achievement
We review whether your managers meet targets related to sales, cost control (e.g., food cost, labor cost), process optimization, staff scheduling, and inventory management. We assess their ability to interpret data and make strategic improvements that enhance the financial performance of your business.
Team management and service standards
We verify if your management team provides sufficient training, enforces service standards, monitors work quality, and supports staff needs. Service quality is a direct reflection of supervisory effectiveness.
Guest relations and problem resolution
We assess how your managers handle guest complaints, manage difficult situations, and foster customer loyalty. Their ability to respond quickly and professionally is crucial for maintaining your venue's image and reputation.
Identification of development potential and training needs
Through detailed evaluation, we identify specific development areas for each manager. We then recommend personalized training programs or mentoring initiatives to help them grow their skills and lead more effectively.
Verification of front-line staff skills
We assess the abilities of bartenders, waitstaff, and kitchen staff in terms of service standards, product quality, and menu knowledge.
We conduct mystery shopper visits
To gain an authentic guest perspective, our experts act as regular customers. This allows us to objectively assess service quality, atmosphere, wait times, and the overall guest experience.
We develop a corrective action plan together
Based on a comprehensive analysis, we work with you to create a realistic and actionable step-by-step improvement plan designed to enhance your operations and significantly boost profitability.
Our operational audit is a multi-stage process with one clear goal: improving the performance of your food venue and driving dynamic growth in profitability.
Investing in an audit brings you:
A clear picture of your situation
Understand exactly where the problems lie and what’s causing them.
Effective solutions
Get practical, ready-to-implement strategies that truly make a difference.
Cost optimization
Identify areas to reduce expenses without compromising quality.
Increased guest satisfaction
Improve service and offerings to drive loyalty and positive reviews.
Profit growth
Enjoy the financial gains that come from streamlined operations and better management.
Ready to boost your restaurant’s profitability?
Don’t wait for small problems to become serious obstacles. Leverage the experience of Bon Vivant Advisory (BVA) and run a comprehensive operational audit.
Contact us today to book your free initial consultation! We’ll help uncover hidden potential and guide you toward long-term financial success.
Service cost: 7200 PLN netto
Frequently Asked Questions
How long does an operational audit take?
The duration of the audit is tailored to your specific needs and situation complexity. Typically, we conduct 1–3 on-site visits and follow up with off-site analysis based on the collected information. We don’t work within rigid timeframes – our focus is on achieving effective and lasting results.
What are the stages of an operational audit?
Our operational audit is a structured process consisting of several key phases:
Initial consultation – We learn about your situation, identify potential problems, propose initial solutions, and provide a preliminary quote.
Agreement preparation and signing – Once the conditions are accepted, we create a personalized agreement outlining the scope and objectives of the audit.
Data collection and meetings – After signing, we request financial and operational documents from the last three months (e.g., cost/revenue structures, staff schedules, goods purchased). We also conduct individual meetings with your team if needed to fully understand your processes.
Analysis and final report – After a thorough review of all collected data, we deliver a detailed final report including findings, recommendations, and an actionable improvement plan.
Follow-up meeting – One month after the report is presented, we hold a check-in meeting to assess progress, offer additional guidance, and refine the strategy if needed.
How should I prepare for the audit?
The more data you can provide upfront, the faster and more accurately we can identify the critical areas for improvement. Don’t worry if some data is incomplete – we can reconstruct and supplement what’s missing. To start, we just need an overview of your operations from the past three months, including cost/revenue breakdowns, staff schedules, and purchasing details.
We handle the heavy lifting – you simply supply the core materials.
See our services and solutions tailored to the real needs of your business.
