Your restaurant has good reviews, but profits are still small?
You see the problem, but you don't know where you are making mistakes?
Nothing happens without a reason, and due to working long hours in a restaurant, we may lose the ability to assess the situation objectively.
During the operational audit, we observe, listen and finally analyse. Based on our observations, we designate the main areas for improvement and develop a recovery plan which we later implement.
We also carry out Mystery Shopper research, during which we evaluate the functioning of the restaurant from the Guest's perspective.